Privacy Policy

1. Introduction

Klockwerk ("we", "our", "us") operates a watch servicing and restoration workshop at 28 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia. This policy explains what personal data we collect from people who contact us or use our website, how we use it, and what rights you have in relation to it.

We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and the associated regulations. If you have questions about this policy or your data, please contact us at [email protected].

2. Data We Collect

We collect personal data only when you provide it to us directly, through:

• Our website contact form (name, email address, telephone number, message content)
• Telephone or email enquiries made directly to the workshop
• Workshop drop-off and collection appointments (name, contact details, watch description)

Legal basis for processing: We process your data on the basis of your consent (where you submit a contact form), legitimate interest (to respond to enquiries and carry out contracted repair work), and contractual necessity (to perform services you have requested).

Retention: Enquiry data is retained for 12 months. Service records — including condition notes and photographs associated with completed work — are retained for 5 years. You may request deletion at any time, subject to any overriding legal obligation.

3. How We Use Your Data

We use the information collected for the following purposes:

• Responding to service enquiries and providing quotations
• Arranging drop-off and collection appointments
• Communicating progress updates during service or restoration work
• Maintaining records of work performed (condition notes, photographs, parts used)
• Complying with applicable legal and regulatory obligations

Marketing: We do not send marketing communications. You will only hear from us in connection with a service you have requested or are enquiring about.

Third-party sharing: We do not sell your personal data. We do not share it with third parties except where required to fulfil your service (e.g. a specialist parts supplier), or where required by law. Any supplier used for this purpose is directed to use the information only for the relevant purpose.

4. Data Security

We take reasonable steps to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Storage of digital records on access-controlled systems
• HTTPS encryption for all website-based communication
• Limited access to personal data within the workshop team

In the event of a data breach that is likely to affect your rights, we will notify you promptly and, where required under PDPA 2010, notify the relevant authorities.

5. Cookies

Our website uses cookies to maintain basic functionality and, with your consent, to understand how visitors use the site. For a full explanation of the cookies we use and how to manage your preferences, see our Cookie Policy.

Analytical and marketing cookies are only set with your explicit consent, given through the cookie banner displayed on your first visit.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that inaccurate data be corrected.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. This does not affect processing already carried out.
• Right to limit processing: You may request that we restrict processing of your data in certain circumstances.
• Right to lodge a complaint: You may contact the Department of Personal Data Protection (JPDP) Malaysia if you believe your data rights have been breached.

To exercise any of these rights, write to us at [email protected]. We will respond within 21 days.

7. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site before providing personal data to them.

8. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will remove it promptly.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be noted with a revised "Last Updated" date at the top of this page. Continued use of the website after any update constitutes acceptance of the revised policy.

10. Contact Us About Privacy

For any privacy-related questions, data access requests, or correction requests, please write to us: