What Sets Us Apart
Six Reasons Collectors Choose Klockwerk
Trained at the Source
Our lead watchmaker trained in Switzerland, where the vocabulary of fine movement service was established. That knowledge is applied directly to every piece that reaches our bench.
Component-Level Inspection
We don't oil a movement without first inspecting every part under magnification. Wear that other workshops miss is caught here before it becomes a problem after service.
Written Records Every Time
Every service includes a written condition note and before-and-after photographs. Restoration projects receive a detailed archive record you can keep with the watch.
Originality Respected
Engravings, dial printing, original brushing patterns — these are preserved, not removed for convenience. We work around what makes your watch yours.
Timing Verified, Not Estimated
After reassembly, movements are measured on a calibration machine across multiple positions. You receive the actual readings, not a general statement about how it performed.
Honest Communication
If a part needs replacing, we discuss it with you before proceeding. If a piece is not serviceable to a standard we're comfortable with, we say so before accepting it.
Professional Expertise
A watchmaker's competence is built over years of hands-on work — not from a course alone, but from the accumulation of problems encountered and solved at the bench. At Klockwerk, our team brings direct training and working experience across Swiss, German, and Japanese movement types.
- Over a decade of active bench experience
- Familiarity with rare and discontinued calibres
- Parts fabrication capability where suppliers cannot help
"The difference between a competent service and a poor one is rarely visible on the outside. It shows up six months later, in how the watch holds time."
— Workshop principle, Klockwerk
Tools Used Correctly
A timing machine tells you how a movement performs; it doesn't service it. An ultrasonic bath cleans parts; it doesn't replace proper inspection. The tools we use are appropriate to fine mechanical work, and they're applied at the right stage of the process — not used as shortcuts.
Service That Suits the Owner
Watch owners have different priorities. Some care about bringing a daily wearer back to reliable time-keeping. Others want a family piece attended to with the consideration its history warrants. We work to what the owner needs — not to a standard repair template.
- Work scope discussed before acceptance
- Updates provided at key stages for restoration projects
- Collection and handover by appointment
Workshop Hours
Mon – Fri: 10:00 – 18:00
Saturday: 10:00 – 14:00
Drop-off and collection by appointment
Contact
+60 3-2148 7639 [email protected]All prices in Malaysian Ringgit. Parts discussed separately where required.
Transparent Pricing
Our service prices are stated clearly before any work begins. If a part needs replacing, you're told the cost before it's ordered. There are no fees added at collection. What we quote at the start is what you pay at the end, unless the scope changes with your knowledge and agreement.
Measurable Outcomes
After a Klockwerk bench service, a movement that was running erratically should show consistent timing within acceptable tolerances across positions. We provide the timing machine readings so you can see this for yourself. For restoration projects, the written record gives you a baseline reference for any future service work.
- Timing readings provided with every movement service
- Before-and-after photographs included
- Restoration archive suitable for long-term records
10+
Years bench experience
3
Specialist services
KL
Kuala Lumpur workshop
How We Compare
A Clearer Picture
Typical watch repair providers handle volume. We handle care. Here's what that distinction means in practice.
| Service Point | Typical Repair Shops | Klockwerk |
|---|---|---|
| Component inspection under magnification | ||
| Ultrasonic cleaning of all components | ||
| Multi-position timing verification provided | ||
| Before-and-after photographs with service | ||
| Engravings and markings preserved | Sometimes | |
| Parts work discussed before proceeding | Rarely | |
| In-house parts fabrication for vintage pieces | ||
| Written restoration archive for vintage projects |
Distinctive Features
What We Do That Others Don't
In-House Parts Fabrication
When a needed component is no longer commercially available, we fabricate it in-house rather than declining the work or fitting an approximate replacement. This is particularly relevant for pre-war and early post-war pieces.
Archive-Quality Documentation
Our restoration records are prepared to a standard that works alongside a watch's provenance documentation. Photographs, written notes, and part references are formatted for long-term keeping.
No Subcontracting
Your watch stays at our workshop throughout. We don't pass movement work to a third party, and we don't send cases out for refinishing to unnamed suppliers. Everything is handled by the people who accepted the job.
Vintage Movement Competence
Older movements use lubricants, spring tolerances, and escapement geometries that differ from modern calibres. Servicing them well requires familiarity with the period — something that generalist repairers often lack.
Recognition
Milestones & Professional Standing
Horological Society of Malaysia
Professional member since 2015
Swiss Movement Certification
ETA & Sellita calibre service qualified
300+ Pieces Serviced
Since opening in Kuala Lumpur
Best Independent Workshop
KL Watch Collectors Forum, 2024
Put It to the Test
Bring Your Watch to a Workshop That Pays Attention
Describe what you have and what you've noticed. We'll respond with an honest view of the work involved before you commit to anything.
Send an Enquiry